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Experience with PYOtravel

Kuala Lumpur...
2 posts
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Experience with PYOtravel

Needed some advise for those who booked before with them,

1. How the service

2. Price competitiveness




Houston, Texas
Destination Expert
for Solo Travel
Level Contributor
17,618 posts
191 reviews
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1. Re: Experience with PYOtravel

It would seem that several posters have commented on them - here's a link to the search results I got : www.tripadvisor.com/SearchForums…

Melbourne, Victoria
Level Contributor
118 posts
156 reviews
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2. Re: Experience with PYOtravel

I have used PYO Travel on two occasions, both in relation to booking Singapore hotels. On the first occasion, all went smoothly and I was very happy with the hotel price.

However, my second experience has not been positive. I booked the Changi Airport hotel through PYO travel for one night in Feb 2012. This night was linked to my arrival on a Singapore Airlines flight, which unfortunately Singapore Airlines has now cancelled. I therefore cancelled my PYO booking on the conditions outlined in their Cancellation Policy, namely that I would incur a cancellation fee of $50 and that they would contact me by email concerning the refund. Unfortunately, I HAVE HEARD NOTHING WHATSOEVER FROM THEM, despite sending them a request to contact me.

I will continue to try to contact them by email and phone, as I will not accept their silence and lack of a refund. I will use the consumer laws that protect me in Australia (I booked through their Sydney office). Thank goodness there are sites such as TripAdvisor where I can warn others.

It is very unfortunate that this has occurred, as I had planned to rebook through them, according to my new flight details.

So my advice to you is choose a more widely known booking agency or, best of all, book directly with the hotel.

Kuala Lumpur...
1 post
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3. Re: Experience with PYOtravel

I have bad experience with them. Poor service and lack of business ethics. Send an email four times already and still waiting for a reply.

Regret buying an online voucher for a room reservation at Hard Rock Hotel, Sentosa, Singapore. Ending up paying a room reservation price which is higher than other hotel reservation website, eg. www.booking.com.

4. Re: Experience with PYOtravel

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Removed on: 21 August 2013, 07:16