Needed some advise for those who booked before with them,
1. How the service
2. Price competitiveness
It would seem that several posters have commented on them - here's a link to the search results I got : www.tripadvisor.com/SearchForums…
I have used PYO Travel on two occasions, both in relation to booking Singapore hotels. On the first occasion, all went smoothly and I was very happy with the hotel price.
However, my second experience has not been positive. I booked the Changi Airport hotel through PYO travel for one night in Feb 2012. This night was linked to my arrival on a Singapore Airlines flight, which unfortunately Singapore Airlines has now cancelled. I therefore cancelled my PYO booking on the conditions outlined in their Cancellation Policy, namely that I would incur a cancellation fee of $50 and that they would contact me by email concerning the refund. Unfortunately, I HAVE HEARD NOTHING WHATSOEVER FROM THEM, despite sending them a request to contact me.
I will continue to try to contact them by email and phone, as I will not accept their silence and lack of a refund. I will use the consumer laws that protect me in Australia (I booked through their Sydney office). Thank goodness there are sites such as TripAdvisor where I can warn others.
It is very unfortunate that this has occurred, as I had planned to rebook through them, according to my new flight details.
So my advice to you is choose a more widely known booking agency or, best of all, book directly with the hotel.
I have bad experience with them. Poor service and lack of business ethics. Send an email four times already and still waiting for a reply.
Regret buying an online voucher for a room reservation at Hard Rock Hotel, Sentosa, Singapore. Ending up paying a room reservation price which is higher than other hotel reservation website, eg. www.booking.com.
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