has anyone used this company and what are they like
Several previous posts on them, just cut and paste this link or enter "fleetway travel" into the search box above your post and change Bargain Travel forums to All forums...
We had a truly terrible experience with Fleetway Travel.
As will any travel company you see their true colours when something goes wrong. Apparently their customer service is "Not a phone-based department" so we either had to call another dept on an 0870 number or "write a letter" once the holiday is over. They wouldn't refund an incredibly oversold and under-delivering hotel and then lied about the hotel charging them for days cancelled (we checked at reception and there was no charge from the hotel's side).
The Fleetway staff were sarcastic, rude and generally toxic.
Never use this company, it doesn't matter where you travel, the company attitude to their customers is completely wrong.
I used them this year for our holiday to Sharm el Sheikh - we couldn't fault them. They were very helpful with queries I had before booking, then questions I had after booking (I spoke to Kim on several occasions and she was brilliant!). Then on arriving in Egypt we were met at the airport by an employee of the company who escorted us to the baggage area, waited with us, then took us out to our waiting mini van taxi (only me, husband and son in the taxi....)- to our hotel in about 10 minutes - friendly, great service!!
hi there , can i ask what hotel did you go to, thanks
Stayed at Sharm Grand Plaza for 2 weeks in August 2012
Nice hotel, great staff, lovely beach, fab snorkeling, perfect weather!!
Very good value for money
A thoroughly pleasurable experience using Fleetway Travel for our holiday! I would definitely book through Fleetway again if I felt I couldn't do my trip completely independently AND if their prices were competitive.
My friend and I have just returned from a week in Sharm el Sheikh booked through Fleetway Travel. I can't fault them, however I researched the hotel thoroughly before making any bookings. I read all the information on Fleetway's site including Ts & Cs, compared prices against other agencies, as one would expect to, and made my choice to use Fleetway.
To book I telephoned, spoke to a representative whom I found helpful and knowledgeable. Deposit paid, our confirmations came immediately and quite clearly showing everything I'd asked for including private transfers to and from the resort. I missed the date for the balance to be paid - called up and, hey, it was no bother at all. Very pleasant conversation again and wished us a good holiday. Two days before we were due to leave I got a call from Fleetway asking me to reprint my travel documents as they had changed their ground transportation company in Sharm.
On arrival there was our Fleetway rep who pointed us towards the desk to get Visas if we didn't have (not needed if not leaving the Sharm el Sheikh area, but if going 'out of town' to Tiran, Ras Mohammed or into the Desert - then go get a visa in London, saves the queues). Once through Passport check and collected luggage we found our driver and we were off to our hotel and a week of sunshine and relaxation!
Yes I have used it in the past three years, for four different bookings. We only enjoyed one of the holidays because the remaining three were cancelled due to the ash cloud but they refused to refund the money, I was pushed to book another holiday but in a different time, due to that I took legal advise, in the end I got a refund, the second holiday was Agadir, it was ruined too, the hotel didnt even deserve a 3* rating but we paid for a 5* hotel. But the interesting holiday was the holiday to Tunisa in April 2013, guess what, I had a phone call saying the holiday had been cancelled. I have asked them to rebook us but we were told we need to pay an extra £1000. I do not recommend this travel agency as the result is always disappointing, it seems likey they don't really care.
watch out guys I would... this company is based and run over in India.....
HOLIDAY HELL .... me and my girlfriend booked a holiday to go to barcelona to stay for 10 days;oh we got to barcelona but traveled in a coach for 3 hours 100 miles away from were we wanted to stay. and ended up in a poxy resort called tossa beach.we complained to fleetway but they tryed to tell us that theyd told us and we knew about it. the customer service is discrasful. we actuly spoke to other holiday makers whom theyd done the same thing to.we paid a lot of money to end up in some mini blackpool.