“ Do not use Hotels.com ”
May 22, 2012, 10:17 AM
I am in the process of fighting a claim with Hotels.com. As I research complaints via the internet I am finding that my problem seems not to be only mine.
In a nutshell, Hotels.com put us up in a filthy, rundown, nasty hotel in New York. I had called for a reservation at a Best Western and the rep informed me that there were no rooms available but that this other hotel was just like a Best Western. NOT.
There was an old man hanging off a chair as we entered. The entire hotel was FILTHY. My Italian boyfriend had fear in his eyes (no I am not joking) and said to me that this was a hotel for prostitutes and drug addicts.
We did check out the room which was FILTHY. There was a shared bathroom which was FILTHY. He sat on the end of the bed and the mattress came flying up from the headboard. The bed and everything in the room was FILTHY. I called immediately to tell them that this was no Best Western, not even close. The woman seemed fine with the change and put us in another hotel...a bit more expensive but within our budget.
We were charged by Hotels.com over 200 dollars for this rundown, filthy dirty hotel room. I am now in a war with them to get a credit. I just emailed (because of everyone's posts on the web) a page from their own website stating there are no charges from Hotels.com for changes or cancellations. I am also going to be speaking with a woman here in Italy to see if this particular agency can help us out.
I would advise all of you out there looking for hotel rooms to check the prices on Hotels.com but to call the hotels directly. This is what I will be doing from here on out. Do not use Hotels.com; it really isn't worth the hassle.