WARNING - do not book a hotel on http://www.venere.com/?kwp=100-228&ref=31429 - I booked a room and the price was charged in UK £, then the hotel billed me in Euros and the cost was lots more. I went back to the customer Services at Venere and the did not help they said i had to talk to the hotel - well the hotel told me it was bank charges i had to pay and that's why they ripped me off more then £30 over my booking. I only found out they had billed me in advance of my arrival, as Venere.com told me i would have to pay in cash when i got to the hotel, so i was at the bank getting out the cash when i saw the payment direct to the hotel for more then i had been quoted on Venere.com. If i had not found this out maybe i would also of been billed twice.
The worst thing about this is the Customer Service at Venere.com - here's some of the things they said to me over the booking..
this is what they said on the day I was due to fly out..
'we kindly ask you to be patient, we have wrote again to the hotel for your issue regarding the reservation 15989277
Once they had worked out why I was over charged this is what they said 'We understand that this was a difficult situation for you, but unfortunately, I must point out that we cannot take responsibility for this occurrence.'
Saying all this the hotel has a great location, but the fact that they have stolen money from me via the booking as made me very annoyed. DO NOT BOOK VIA Venere.com - unless you like being ripped off.