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otel.com charges an international "ATM" fee after your trip!

Saint Louis...
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otel.com charges an international "ATM" fee after your trip!

I did get a lower rate with otel.com, however after my trip I see I have been charged an "ATM fee" of $17.70 which makes the deal not any better than a couple of other deals I could have used from another website. Then, after I booked through otel.com, I am told this is actually Expedia. I am confused about the ATM fee...I'm not happy that I dealt with a company from Istanbul... but then again it is the Internet...LET THE CONSUMER BEWARE...must we always have to read 12 pages of fine print with "TERMS and CONDITIONS".

Melbourne, Australia
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1. Re: otel.com charges an international "ATM" fee after your trip!

So was it Olotel or Expedia or the hotel?

What does your bank statement say?

Saint Louis...
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2. Re: otel.com charges an international "ATM" fee after your trip!

My bank statement says the charge is otel.com. Bank states it is an ATM charge.

Melbourne, Australia
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3. Re: otel.com charges an international "ATM" fee after your trip!

My apologies, I just realised you're talking about Otel.com, not Olotel.com.

But the questions would still apply regardless.

Edited: 28 February 2013, 02:29
Milwaukee
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4. Re: otel.com charges an international "ATM" fee after your trip!

I wonder if it's a foreign currency transaction fee?

Melbourne, Australia
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for Sydney, Bargain Travel, Food and Travel
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5. Re: otel.com charges an international "ATM" fee after your trip!

That's a brilliant point przyk, it could very well be. Or simply a credit card surcharge

Edited: 28 February 2013, 05:37
Orlando, Florida
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6. Re: otel.com charges an international "ATM" fee after your trip!

@przyk @KVE1005 - it is indeed an international booking fee, due to where the merchant account is located when they are charging your card. This is not uncommon for many OTA sites that are not US based.

But in my experience, if you contact them, in many cases they will refund you the transaction fee.

7. Re: otel.com charges an international "ATM" fee after your trip!

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