Millions of travellers use Online Travel Agencies, having hassle free and overall pleasant experiences. However, there are countless stories here on Tripadvisor from those who have encountered a variety of bad experiences when dealing with Online Travel Agents. The following article provides a synopsis of common issues, faced by unfortunate travellers who have booked via an Online Travel Agent (see link below).
Importantly, part of understanding this range of issues is to also have a clear understanding of what these Online Travel Agents actually are in the first place. The Following article attempts to describe the various categories in which the vast majority of Online Travel Agents fall within (see link).
Having a better picture of what Online Travel Agents actually are and the potential issues you may encounter if you decided to work with them can help you make informed decisions before making your future holiday bookings.
A special note of thanks and appreciation to BradJill, DE on the Holiday Travel forum for his contribution in composing the above information.