Has anyone else had problems getting a LHW hotel to honour their best rate guarantee?
I recently tried to book some rooms for family holiday in Rome and found a great rate through Last Minute Travel. I called LHW reservations and asked them to match the price I'd been quoted under their best rate guarantee. They then called the hotel who, I was told by the booking agent, refused to match the price I has been quoted by LMT.
All the criteria for claiming the best rate guarantee were met and confirmed by LHW. It was just that this particular hotel refused to play ball.
Can anyone tell me what;s going on here??