BRAVO!!! So true!! We recently booked a room through them and found out if we had booked the hotel directly, we would have paid 1/2 the price!!! Hotels.com DOES NOT CARE!! Not worth getting the 10th night free if your overpaying for the first ten!!!! And this isn't the first time.. I have them the benefit of the doubt the first time.. Ok, I was not smart.. Gave them a second chance.. Then was ignorant enough to try one last time.. Word of advice.. Call the hotel directly before you book with hotel,com.