I booked a hotel, Hotel Africa (%72 on TA) using Hotelsclick because it showed as a booking partner for tripadvisor and I trusted it without doing more research.
3 days after my booking, on the day of chek-in and on a ferry to Rhodes, I got a message that our original hotel overbooked and we were placed in another hotel down the street by the hotel management.
We went to our new hotel, Venus Hotel and instead of a queen room in a decent hotel, we found this filthy, inhabitable place that'd be closed down in a day if it was in US or Canada due to several safety code violations.
Here are the pics:
So here is why you should avoid at all costs booking from Hotelsclick.com
1. NO 24/7 PHONE SUPPORT FOR EMERGENCIES
We arrived to our hotel at 8PM due to ferry schedules. That night, I spend money and time, trying to call their Europe, North America and Asia numbers hoping that one would answer and none did. All their numbers forward to their office in Italy which closes at 7PM and opens up at 9AM next morning. So if you are anywhere other than Europe, and you booked through them, and even if it is daytime, normal business hours where you are traveling, you will get no answer, you'll be left high and dry with your luggages on the street.
2. HOTELSCLICK DIDN'T EVEN CONFIRM THE REBOOKING
After pocketing our money, they didn't even confirm the rebooking by phone with Venus Hotel because if they did, they would have found out that the hotel had no queen rooms that night to being with.
3. HOTELSCLICK DIDNT EVEN BOTHER CHECKING TA, THEIR BIGGEST AFFILIATE
Although HC could not have known how bad the rooms were, in an effort to get us a comparable room, they could have at least checked TA, and found out that Venus Hotel is rated at %36 and Hotel Africa, our original booking, at %72, that's twice the rating there and it should mean something.
4. HOTELSCLICK MIGHT BE LYING ABOUT THE WHOLE THING
When I was trying to sort this mess out that night, I called the original hotel we booked. The hotel manager told me they never accepted Hotelsclick's booking because they were sold out weeks ago. Venus Hotel said they also had never heard of Hotelsclick and got the booking through some travel agency in Rhodes. On the other hand, Hotelsclick insists that they got news of "overbooking" on the day of check-in.
Because of all of the above, I had to leave my fiance in that filthy room, walk around town to find a hotel with rooms until I found one that offered me to use their internet and booked a hotel for that night, at 9:30 PM through expedia.com
I paid 3 times what I had budgeted, lost hours trying to find a hotel, spent tons of money on roaming charges trying to call Hotelsclick and talking to Hotel Africa.
Any site that offers cheap prices is a good site when nothing goes wrong. But Hotelsclick offers those prices at their customers' expense, advertising hotels that are already booked, which is called "bait and switch", and not providing any support when you need it.
My advice to someone traveling: Don't add one more risk factor by using an unreliable site like Hotelsclick, use one with at least 24/7 phone support. Also don't make the same mistake I did and read all the other bad reviews about Hotelsclick out there and you'll start seeing a pattern.
Trip Advisor: There are tons reputable of hotel booking sites out there you can partner with so please remove HotelsClick from your trusted partners because they are using your name to add credibility to their site which is nothing but a front for a company that'll leave their customers out in the open and won't even spend 5 mins to confirm a rebooking after taking our money.