Interesting that all threads relating to 321 travel have been removed!!
But just wanted to update on a problem that I had, so not so angry and fed up now, as we are close to sorting it out! I thought it was worth one more call to 321 travel, rather than trying for weeks to get the money back and I have to say that their customer service was a completely different experience this time and they were very helpful. As prices and availability had changed, the solution has involved a change of date, duration and airport, with a late outward flight, but I am ok with this, as they have included the extra night of accomodation and carparking for free. They are also adding in resort transfer, which apparently was not included originally. Still finding it a bit of a hassle sorting stuff with their admin - confusing confirmation, as lots of stuff incorrect and don't know what is happening with the room, which should have been a triple, as paying adult prices, with no reductions for my two kids. At least it is nearly organised and we are going on a holiday. I am grateful for the effort that 321 travel have made to sort this out.