Recently, I was looking for an affordable hotel in Vancouver in the mid June period. Through Tripadvisor, I found the Holiday Inn Express for €130 /night but the only booking site that had availability during my requested period was HotelsClick.com. After I placed the reservation with them, I received a voucher but a day later, they asked me to confirm the names of the guests (see the email trail below, names and phone numbers removed). After my confirmation, they cancelled my reservation due to a 'security' reason. I asked them to give me details but they never bothered to respond.
It is my personal opinion that HotelsClick is highly unreliable and may drop your reservation at no notice when it is convenient to them and I will avoid them like the plague in the future as they can potentially ruin my holidays with these business methods.
we have received a reservation from you, could you please re-confirm the
Full name of the guests:
Mobile number where to contact you:
The names of the guests are:
<Me and my Wife's name>
Phone is +<phone> which is my Dutch mobile phone.
please note that your reservation has been cancelled due to a security reason.
Hotels Click s.r.l