Expedia Best Price Guarantee is an absolute scam, hands down.
Booked a flight via Expedia. Then got their ad that right next to my booking confirmation, for limited time only, I can book a hotel at a very discounted rate. I did not think long and booked one room via Expedia.
Then, out of curiosity, checked other portals. Well well, what do you know - ALL of them had much lower price. Virtually All of them.
I submitted a BPG claim. Cheaper rate was found at www.hotelsclick.com - they reply:
"We checked "www.hotelsclick.com" and found that the price they offer is higher compared to the price you paid for your reservation."
It was a complete lie. The screenshot proved it (it was more than 60% cheaper), so I re-submitted the claim.
This time, I got the following answer to the same claim:
"We verified that "www.hotelsclick.com" is not a US-based website. It is based in Italy. Due to this, we are unable to process your claim."
Ok, I understand that (there is no contact data in www.hotelsclick.com website, so I had no way of knowing where it is based. It said "Venice"; however, there is Venice in California; in Italy, it is "Venezia" - so my bad).
Since ALL the sites I checked at www.hotelscombinded.com had much cheaper rate, I started to Google, where they are based, and found out that a site called www.getaroom.com is legit and based in Florida, USA. I submitted a new claim, attached a screenshot, the price at getaroom was almost 50% cheaper. And this is the answer that I got:
"“The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public.”
We checked "www.getaroom.com" and verified that it is a consolidator website, which acts as host agency for other travel agencies to get negotiated rates to sell to the public."
LOL :D So basically, they have covered all bases as to not honor their Best Price Guarantee. What a bogus campaign, a dishonest company, and stoopid customer service.
Can anyone advise, is there any booking site that would fall under the accepted category, and can be used as a comparison to apply for BPG? Or none whatsoever and this is a total fool's gold?