I have used Hotwire for more than 30 hotel bookings over the past year with generally good results.
However I am irritated by my latest encounter. I booked a hotel in Chicago for three adults. When I arrived, the Hotel had no available rooms at all. I eventually got shipped to a different hotel (1:30am by this stage) which was not only lousy, but had none of the advertised amenities for which I had paid (no bedding, only one bed for three people, no internet, no pool, no fitness center etc).
I want my money back. Hotwire have failed to respond (at all) to any of three messages sent to them via their website. They also don't answer their phones.
I am aware of folk having problems with Hotwire more generally (although as I say, I have not until now). However if this is the level of service when things go wrong I will definitely avoid in future. I don't mind taking risks within rules I understand, but I don't much like being robbed. Any sharing of thoughts appreciated.
PS: I'll edit accordingly if they ever respondEdited: 20 August 2014, 20:47