I have unfortunately lost $100 due to a reservation error made through STAYPARKTRAVEL.COM. Our reservations were made well in advance for a hotel near BWI airport. As I always do a week or so before we travel, I notified the hotel to confirm our reservation. They in turn did not have a reservation. I immediately called stay park travel as they had already took a deposit from my bank. I was told that "the wrong confirmation number was given" and they would notify the hotel while I waited. I was then given a different number than what I was given at time of original booking. I was assured all was worked out. We then get to the hotel on the scheduled date to find that they do not have our reservation! We had to rebook through the hotel at check in, thankfully one room was available. Upon receipt of my bank statement, I noted a charge from a hotel, same name as the one we stayed at at BWI, but was in Philadelphia instead! I immediately made my call to stay park travel, however I kept reaching an answering machine which I left a message stating my issue. In the meantime I notify the hotel and the owner of the hotel chain to find that the charge was indeed made to the Philadelphia location due to a "no show fee" !!! No show, we never booked there or intended to be there!!! I received a call from the Philadelphia location verifying this information. I then call stay park travel to alert them to THEIR mistake, however conveniently they had no record of the original confirmation number, only the number that was given the second time after my call. By the way, they never returned my call from the message I left 8 hours prior!! The "manager" of stay park travel insisted that it was not their mistake and I need to dispute this charge with my bank!!! What???!!! My bank has nothing to do with this!! You all made the reservation in another city and "covered it up"! Now I am paying for a no show to somewhere I never intended to be at!!! The "manager" was extremely rude, did not know how to handle the situation and hung up on me!!! I also communicated with their online chat when I couldn't speak to a live person, who again was very rude and denied any wrongdoing on their end! Long story short, we lost money due to a mistake made by STAYPARKTRAVEL.COM which we initially booked through to save a few bucks, and ended up paying double the price!!! Lesson learned, we will call the hotel directly for any booking needs in the future. Just a word of advice, reconsider if you plan to use STAYPARKTRAVEL.COM, try another site if this is the route you'd like to take!!