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Regret hiring Federica Ceriani Wedding & Events Planners

Oslo, Norway
1 post
2 reviews
2 helpful votes
Regret hiring Federica Ceriani Wedding & Events Planners

Please see the review of this wedding planner below - does anyone have similar experiences?

***

We hired Federica Ceriani Wedding & Events Planners, a part of Italian Wedding Company, to assist with planning and organizing our wedding in lake Como in 2022. This turned out to be a decision we would regret.

Briefly speaking, the whole planning process was extremely unorganized, and Federica and her team didn’t seem to have the necessary systems or competence in place to do their job in a proper manner. Furthermore, we were neglected, ignored, and misinformed during the entire process, resulting in an exhausting last month, many items never to be prepared in a proper manner or at all, and tremendous stress. Eventually, when we tried to address some of these issues with Italian Wedding Company and Federica after the wedding, we were told that they simply did not care.

We would like to warn whoever is considering hiring Federica for an important event about our experiences, and by posting this review we hope that we can help other people to avoid making the same mistake as we did. For illustration purposes, we have included a few examples below.

- The first example relates to our civil ceremony and the paperwork to become legally married in Italy in accordance with Italian law. This service was not included under the original contract, but we were told that Federica and her team had the necessary competence and would be happy to assist us with this process if we paid an additional fee.

We decided to do so, and despite a chaotic process with unclear and inconsistent information from their side we received confirmation that the paperwork was completed. We were never told that we needed to bring physical copies of some documents that we had already sent digitally, and we found out at the town hall the day before the wedding. This day, we spent approximately 3 hours outside the town hall waiting for a clarification on whether Federica had a solution, and when she finally showed up, we found out she had spent the time on searching through all our previous e-mail correspondence just to see whose fault it was. When she thought she had found an e-mail from 9 months earlier that mentioned the physical copies she pushed it up in our faces to make us read it, just to find out later that she was wrong. One thing is that they forgot to tell us about the copies, but what is even worse is that she spent time reading through all those e-mails just to point fingers while we waited outside the town hall for hours in 30+ degrees the day before our wedding.

Eventually, we got a friend to send the documents to Italy so that we could come back to the town hall and get legally married some days after the wedding. By doing this we became married, but since it did not happen during the actual wedding ceremony we could just as well have done it at the town hall in our home country which would also have saved us a lot of costs, time and stress.

After the wedding Federica continued to claim that they had told us to bring the copies for 5 months while refusing to show us the relevant e-mail, and when she finally revealed it, it appeared to be a completely irrelevant e-mail containing information from our foreign tax authority concerning non-Italian marriages.

- In the beginning of the planning process, we told Federica and her team that we wanted to do as much as possible of the planning well in advance of the wedding, to avoid unnecessary stress and ensure that we had enough time to prepare the things that actually needed to be done close to the wedding. Instead, we ended up with the complete opposite. Except for the bare necessities like location and transportation for the guests we needed to keep track on what should be done when, we had to drive the process forward, and even then we met strong resistance until the very last couple of months. For example, we asked them to book a specific boat for us in December, which we needed to remind them of in April, before a different boat was eventually booked in May because the boat they were supposed to book was no longer available.

During the planning process we repeatedly asked if we could go through the different steps of the wedding ceremony and the day in general to get an understanding of what it would look like and what needed to be prepared. We also arrived at the lake a week in advance with the hope to be able to meet in person and finally sort out these items. Despite these efforts, none on Federica’s team found time for this until 4-5pm the day before the wedding. We then had roughly an hour to briefly discuss the bare minimum in a hotel lobby, like where to stand during the ceremony and how the tables would be arranged at the reception. As a result, we did not have time to prepare ourselves for our rehearsal dinner and arrived an hour late.

As we did not have time to go through everything in the meeting at 4pm the day before the wedding, we were left with a lot of questions and many items were still unresolved at this stage. Some of these were “resolved” per e-mail during the reception dinner and during the wedding day, e.g. we received the texts that we should read during the ceremony (which we had requested at least a month in advance) at 9:30pm while we were at the reception dinner.

In summary, we are deeply disappointed with the quality of Federica’s services and how she has treated us, and the above are some of many examples of the issues we had with her as a wedding planner. This is definitely not what we expected when we hired what we believed to be a professional wedding planner.

4 replies to this topic
3 posts
1. Re: Regret hiring Federica Ceriani Wedding & Events Planners

If you regret hiring Federica Ceriani Wedding & Events Planners, there are a few steps you can take to try to overcome the situation:

Communicate with the planner: Reach out to Federica Ceriani and express your concerns. Explain why you are not satisfied with their services and try to find a resolution together.

Review the contract: Look over the contract you signed with the planner and see if there are any clauses or terms that can help you break the contract or get a refund.

Seek legal advice: If you are unable to resolve the issue with the planner or if you feel that the planner has breached the contract, seek legal advice to understand your options and how to proceed.

Leave a review: If you feel comfortable, leave a review of your experience with Federica Ceriani Wedding & Events Planners to warn others and to help improve their services.

Remember to approach the situation with professionalism and respect, and try to find a resolution that is fair for both parties.

3 posts
2. Re: Regret hiring Federica Ceriani Wedding & Events Planners

Overall, it is important to approach the situation with professionalism and openness to finding a resolution. By taking proactive steps, you can overcome your regrets and move forward with your event planning process.

https://www.shaadinama.pk/

Level Contributor
6 posts
21 reviews
4 helpful votes
3. Re: Regret hiring Federica Ceriani Wedding & Events Planners

Hi Aleksander,

I have not used the below mentioned wedding planner. Have you already engaged her for her services? Or are you looking for a wedding planning to organise a wedding in Italy?

Kind regards,

Rose

Toronto, Canada
Destination Expert
for Family Travel, Honeymoons and Romance
Level Contributor
48,861 posts
26 reviews
96 helpful votes
4. Re: Regret hiring Federica Ceriani Wedding & Events Planners

The OP Aleksander, already had his Wedding in 2022...

This is his Review and complaints regarding the Wedding planner hired, who is named in the title

Post # 2 is Advertising and SELF Promotion for another Wedding Planner from SE Asia, shadinaama, and they link their Commercial website - Against Tripadvisor posting guidelines

Advertising and Self Promotion are not permitted on any of the Tripadvisor Forums

Edited: 24 June 2023, 01:14
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