We used Persona Bintang Tours to go from Kuta Lombok to Kuta Bali with a local ferry 2.4.2018. The experience was more than horrible. First they told us that we would go to the 12am ferry but ended up waiting in the harbour for 2 hours for nothing (we would have plenty of time to go to that first ferry) and when we arrived AT EIGHT p.m in the Bali harbour they were in hurry and unfriendly to us even it’s not our fault that ferry was late. First they tried to kill us and everyone else in the road by driving like maniac and our minibus DOOR was open coz we didn’t manage to close it and we were afraid to fell to the road from that open door. Then they left two girls with their heavy luggages in the middle of nowhere around Sanur area. Their hotel wasn’t even close and we all were told when booking that this transportation would take us to our hotels in Bali. After Sanur they drove to Kuta and tried to drop us in the middle of nowhere at night time. Our hotel was SIX KILOMETERS AWAY next to the airport. And I pointed that place to them early in advance. “Get a taxi!” the driver was shouting to us. We tried to discuss with the driver and told him that we were told to drop in our hotels and if it’s not possible could he drive us a little bit closer. Finally the driver started driving, drop us closer and we were able to walk to rest of the trip. One girl was still on the bus without working navigator and I don’t know did she never find her hotel at that night. We were in our hotel TEN P.M. We left Lombok homestay at NINE am. I repeat, NEVER USE PERSONA BINTANG TOURS! If you want to die of don’t mind walking 6km in the middle of the night then it’s right company to you. They treat you like a trash and don’t care about you. Even if you are lost and crying. NEVER EVER SUPPORT THIS COMPANY!