I want to share with you a very bad experience I had with the car company GOLDCAR.
Facts : We made a reservation via Internet for a car in January (rental in Barcelona for 7 days). At that time, we paid a Goldcar partner, DoYouSpain 84€ for the rent. (the average price out of season, which is the case).
Arrived at the GOLDCAR rental agency, the agent told us :
- that with our debit card he wasn't able to take the Guarantee and
- that he had no choice to make us pay the higher insurance (the pretty sum of 288 euros for 7 days (they made us take the insurance without giving the choice).
The scam can be demonstrate by 2 evidences:
- The confirmation email (of the partner DOYOUSPAIN) does not announce these conditions, and constitute indeed a hidden defect.
- Goldcar itself announce the contrary of what told us the agent in Barcelona :
RUN AWAY FROM THIS TERRIBLE CAR COMPANY !!