This is just about the worst company I have ever used. If you want a hassle free booking DO NOT USE SUPER ESCAPES.......they are totally incompetent. They mislead you into booking extras you don't need and they charge you more when it's not necessary. Their complaint procedure is non-existent......with numerous and very long conversations and emails, on our part, are a complete waste of time. We are left feeling completely insulted and it's totally spoilt the memory of our holiday. Mr Mann, their Customer Relations Executive is totally inept and has only made matters worse. If you value your sanity please use any other company other than this one.