Anyone booked with booking.com? I've booked with many sites in the past but booking.com are very cheeky.
Booked a hotel stay with the page on the hotel saying 'no credit card fees or hidden fees'. On confirmation page it asked for my credit card details. I don't have a credit card but entered my debit card. The page clearly said 'we will not charge your credit card. Your credit card is needed to secure your stay'. I thought fine, it may be a security thing.
12 hours later I get an email direct from the hotel saying that my payment didn't go through (I didn't have enough funds in my account). I updated my account and they charged me.
I was charged with a horrid exchange rate and a $17 credit card fee. I thought there were no credit card fees. Booking.com tell me THEY charge no credit card fees but right at the bottom of the page it says the hotel does. I then explained that I didn't use a credit card and used a debit card. I was told that i entered my credit card details to secure the room. I said yes but the page said that this was just to secure my room. I also explained that the confirmation email says 'the price I was quoted is the price I will pay'. Again they said that was the price I paid but with the credit card charge. Lol.
Also I was charged a $25 international payment fee by my bank it would seem. I thought booking.com were an international business and I wouldn't be stung by these hidden fees.
I have booked many times before with hotels.com in many countries and never had this problem. The price I saw WAS the price I paid.
Never going to book with them again as there are many hidden fees even though they reassure you that there are not any.
Anyone else had this experience?