My girlfriend was denied boarding on a Norwegian Airline flight from Gran Canaria, due to over booking. As no one spoke English it was difficult to get any information at the time. According to Norwegian Airlines website my girlfriend is entitled to €400 compensation from Norwegian, she is still trying to sort this out after having no response from Norwegian. She has now had to write to the Spanish Aviation authority as the flight was departing from Spain.
Anyway as she missed her direct flight back to Gatwick (4 hours duration),they put her on another flight via Copenhagen (about 8 hours in the air total). However she was then to late for her onward flight to Jersey, so had to get a hotel and pay for another flight out in the morning. My girlfriend has travel insurance, however they have said they could not cover the hotel and new flight as she missed her flight due to Norwegian, so she needs to claim off them.
Is this correct? I thought that travel insurance would cover you for missing a flight if the circumstances are beyond your own control?
Anyone else had trouble retrieving the denied boarding compensation from Norwegian Airlines?