I am currently in dispute with First Choice following an AI holiday to Marina Parc, Menorca.
FC have not adhered to the timescales for response to my written complaint. I had no response to my complaint in resort and it took 53 days for them to ring me after I wrote.
They completely accepted on the telephone that the holiday I got was not the holiday as advertised online (I have the screenshots), they accepted that many other customers have complained. However they offered me a derisory 10% refund.
FC state that the flights are 60% of the holiday cost so they will only compensate a percentage of the accommodation. My argument is that the flights are a means to an end and form part of the total package.
I have complained to ABTA about FC breaching the Code of Conduct and am awaiting a response to my second letter to FC rejecting their offer and asking for a more realistic refund, given that they accept that the holiday was truly awful.
Any tips on what I should do next? ABTA medication or small claims court?