Hi every one not sure if anyone else has had this problem ,had a great holiday gave return flight details to rep got picked up and dropped of at dalaman airport 04/07/2014 our flight was nt on the screen .We had to call down to arrivals for a tc rep who told us no flights she was helpful rang thomas cook they said flight was cancelled and we should have been notified , to cut a long story short we had to secure our own flights home not to norwich but luton after being stuck at the airport for 11 hours we had to pay out for flights and taxi almost 1,500 pounds . we put our complaint in writing at the moment they have taken 5 weeks but have just notified us they need another 28 days can this be right ???
thanks for reading michelle .