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Train not provided on ticke

Level Contributor
190 posts
10 reviews
8 helpful votes
Train not provided on ticke

Hi booked a train from Vienna to Prague. It states train not provided when they have been paid. What does this mean. TIA

5 replies to this topic
Torquay, United...
Destination Expert
for London, Devon
Level Contributor
32,133 posts
45 reviews
38 helpful votes
1. Re: Train not provided on ticke

No idea. Is it a flexible ticket you can use on any train?

Bratislava, Slovakia
Level Contributor
9,078 posts
85 reviews
31 helpful votes
2. Re: Train not provided on ticke

Where did you buy your ticket?

Plenty of tickets don't mention a train, simply because they are not for a specific train. But your post makes it hard to understand what exactly is the issue here.

Level Contributor
3,902 posts
9 reviews
2 helpful votes
3. Re: Train not provided on ticke

Did you book through Rail Ninja by any chance?


Brno, Czech Republic
Destination Expert
for Czech Republic, Slovakia, Train Travel
Level Contributor
33,436 posts
20 reviews
40 helpful votes
4. Re: Train not provided on ticke

Normally when you buy the ticket you choose the train, and you can choose the seat as well. Then you print it off at home. On this route it costs from €14.90 directly from Czech Railways (http://www.cd.cz/en) or Austrian Railways (http://www.oebb.at), or http://www.regiojet.com

However, if you went through a shonky third party, such as the aforementioned 'Rail Ninja', you will have likely paid a lot more, and you may not even receive the ticket at all. Raise a complaint with your card issuer, if possible.

All you need to know is in here https://www.seat61.com/trains-and-routes/prague-to-vienna-by-train.htm

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
120,419 posts
440 reviews
365 helpful votes
5. Re: Train not provided on ticke

In my experience, trains are usually only listed on tickets if you have bought a restricted fare type that is only valid on the service you chose. other ticket types are more flexible and can be used on any service on the date stated.

Just out of interest, who is the 'they' you mention?

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