My daughter called today in distress. She'd bought a London-Liverpool train ticket on line using her debit card (always a bad idea when buying ANYTHING related to travel on line) through Rail Europe's US office while still in the US, and she had a printout of their e mail. When she got to the station in London, even though she had the printout confirmation, they wouldn't let her board without the "reference number," which she did not have. She had to buy another ticket, also using her debitcard, as she doesn't have a creditcard. She called her bank. and they wouldn't let her dispute either charge.
She'd been told previously, when traveling by train or bus overseas, buy your ticket at the station!
She has evidence of having purchased a ticket twice for the same train, same date, same time. If she can't get it resolved on her return, I'm suggesting she take it to small claims court.
Travel industry trolls and flacks, I'm not interested in your comments and am not checking "get notified by e mail when a reply is posted." This is what happened and you have been warned. Thanks for your attention.