Recently took a 10-day tour to Montecatini and Venice. Treyn sorted out all tickets from home town and return as well as a hotel in London. Couldn't be faulted for customer service and attention to detail. Chris (the tour escort) worked hard to ensure everyone got what they wanted from the holiday and dealt with all issues in a calm, helpful and unobtrusive manner. The number of train and hotel changes would perhaps challenge the very elderly or unfit. Always stick to their guidance regarding sizes of luggage. Will definitely use again, maybe for a more tailored trip.
Treyn Holiday 22-27 May 2013 The Charming Dordogne
My wife and I were attracted the advertisement for the above holiday, having previously been on a similar trip to the Moselle Valley with a rival company which we greatly enjoyed.
We feel that it is important to draw attention to the following matters.
The brochure does not make clear the time taken to travel to and from Le Bugue. Discounting any journey time to St. Pancras it took a total of 12 hours each way with 4 changes of transport.
The advance information should make this clear and also the fact that passengers will have to manhandle their own bags up and down a number of steps and between trains/coaches.
2.Tour Information/guides etc.
The leaflet “ Essential Information” which we were sent in advance states on the middle pages under “the Tour Manager” that Local guides will be present on the excursions – none were provided and their absence reduced the enjoyment of the outings as the Tour Manager did not know the locality and was not able to explain the scenery, history habitats, or local industry, thus leaving us to peer out of the coach window or walk the area trying to make sense of what we were seeing. An essential part of a touring holiday is to learn about the places visited and we were denied this despite what it said in the tour information.
The excursion to Sarlat particularly was marred by the lack of a local guide – we were told that if we wanted a map etc. of the town we could buy it from the tourist office .
The only information we were given was when and at what time to meet the coach.
Sarlat is a wonderful town but a guide was needed to explain the layout and history if we were to properly appreciate the significance of what we were seeing.
The Tour manager, whilst being an affable gentleman, did not speak French, and did not make sure that some of the more elderly guests were able to get on/off the coaches without help or supervision. Had an emergency arisen he would have been of little use.
We understand that he is relatively new to tour management and may improve with experience!
The hotel was ideally located and the staff were superb. The food was good as was the service. The Local wines with the evening meal were a pleasant surprise.
The room we were in was spacious and had a view over the river but the decor is overdue for renovating/updating.
The major flaw was with the washing/shower facilities – at no time was the water pressure strong or hot enough and having a bath involved a very long wait to get enough water into the bath. The alternative of a shower was not possible as, although there was a shower fitting on the taps, no holder was on the wall to hold it (and looked as if there never had been!)
This post is intended to be by way of helpful comment – our experience leads us to feel that the trip was overpriced and fell short of the organisational and quality standards we had expected from our previous similar trip with one of their competitors
Treyn holiday to Harz Mountains 13th May. We felt this trip was organised very well. Tour Manager had not done the trip before and didn't speak German but when odd problems arose, he sorted very quickly. Seemed to be on hand when required and was very clear at all times re train interchanges etc. Two exceptional train excursions, on the Brocken railway and the Selketal line, the latter culminating in a visit to the medieval town of Quedlinburg plus another included day excursion to Goslar; mediavel and baroque town.. The hotel was in Hahnenklee, very nice with lake and woodland walks, very good hot and cold buffet breakfasts and dinners and with a cable car up a 'mountain' and toboggan run; both fun. Would we use them again? Definitely. There were hiccoughs yes but all sorted. Lovely holiday.
We returned from a Treyn holiday - The Italian Riviera on 29 May.
Our tour manager, Iain Russell-Jarvie, was very professional and helpful. He spoke French and Italian.
The train travel
I believe it would have been better to book this this on our own. There were 34 on our tour. Train bookings were blocked together even if there were other empty seats on the train. Journeys were much longer than they needed to be and changeover times unrealistic. For example on our arrival from Torino to Chiavari on a delayed train, all 34 people had to struggle out of one exit with luggage while the train departure whistle was blowing. It was only be keeping a foot on the step and bag blocking the door that everyone managed to get off before the train moved off. Very stressful, especially for the older passengers. The tour manager, who had never done this tour before was given incorrect directions to our hotel. We walked for 15 minutes pulling suitcases before the error was discovered and we retraced our steps.
On our return journey from Chiavari to Paris we left our hotel at 7.15 to take a three hour bus journey to Nice. This leg should have been by train but the connections didn't work out. We were then packed onto a train going to Lyon. 16 of us per at the front of the train. There was very little luggage space and the train was packed. People with bicycles and other luggage took up the entire exit area outside where we were seated. For the last 3 hours no one could get out even to get the the loo. The plan was that we had 14 minutes to change platforms and trains at Lyon. However our train was late and we missed the connection. In order to get our group of 16 off the train the four men in our group agreed that the women should get off first then the baggage could be handed down, Once again we had to keep a foot on the step and the train was ready to depart before everyone and everything was off. This leg of the journey took 4.5 hours - about the same as if we had gone directly from Nice to Paris. We then had to wait for another train to take us to Chambery. This was completely off the route towards Paris. We met people there who were going on other trips with Treyn. The next morning we had another 3 hour journey to Paris.
The only reason for this diversion was to take us to a hotel with which Treyn had a contract. It had nothing to do with make the holiday work well for the customer.
On the first night we arrived at our hotel in Torino at 20.13. The hotel was conveniently placed across the road from the train station, and while the room was basic it was adequate.
The Stella del Mare hotel in Chiavari had basic rooms but was well located. The staff worked hard to look after us. Meals were adequate but there was no choice.
The Mercure Hotel in Chambery was very comfortable. We were then advised that we would be dining in a restaurant 10 minutes walk away. Why not the restaurant in the hotel or one of the many on the street where the hotel was? It was torrential rain and the restaurant was 20 minutes walk away. The food was very basic and disappointing as our last meal. Once again contracts were more important than customer satisfaction.
The one thing that can make a holiday by train more comfortable would be to use The Bag Man. A service which takes your large case from home to your chosen hotel and collects and returns it to your own home.
We would prefer to do a future train trip on our own.
T Simpson, Edinburgh
I'm booked on the Italian Riviera in September and hope they sort out better connections for the return journey. What a nightmare for you. The reason I chose this holiday was that it's supposed to be train all the way, as I get very travel sick on coaches - and the earlier, the worse. So a 7.15am departure will be horrible for me and for anyone near me.
Oops - so immersed in the coach possibility that I forgot to ask what the Italian Riviera excursions were like. They sound good in the brochure.
Just returned from Enchanting Lake Garda 7 day trip with Treyn.
It was all fantastic! Everything ran so smoothly, credit to our 'Tour Manager' Byron.
We too stayed in Chambery Mercure and had to walk to a nearby restaurant. Having sat on a train for so many hours it was really good to stretch our legs, the restaurant was lovely and so was the food. It was also raining hard when we left and all found it hilarious on the walk back. It was good bonding for the group on our first night.
Yes The Bagman would suit anyone that cannot handle their own cases. Treyn do stress the size of the case recommended and that you must be able to load and off-load your own cases. Some people on our trip had far too bigger case for their mobility and did struggle.
We also stayed in the Mercure in Mulhouse where the drinks were very expensive but the hotel was really good quality. And the Mayer and Splendid in Desenzano which was a real gem. The food was what you would expect and were given a choice of starter and main course.
The trips were well organised and informative.
We never had a really early morning start all week.
There were an awful lot in our group who had been on previous Treyn trip, all were obviously satisfied. I was a little apprehensive having read this forum but there was no need. I wouldn't change a thing and now we are home am already missing our new found friends.
Book with confidence and enjoy!
The excursions were fine. The one to Portofino - we travelled by train to Rapallo - about 15 minutes, then walked to the quayside to the boat. On the day we were doing it the weather was torrential rain and only the one boat was running. We opted out, but did the same excursion the following day when it was sunny. So a good option.
Day trip to Genoa - by train to Genoa - arriving at 11am. Then a guide took us on a walk around the city. She was very interesting but we left the walk at 12.45 to do our own thing. The tour finished at 2pm. This was quite a long tour without a break for drinks or loo. We had to be back for the train at 4pm. There was a 20 minute walk back from where the guide left the group. If you are fit this is great, but tiring for some of the party which leads to people spreading out as people slow down.
Just returned from a TREYN holiday to Rocamadour France. I have to agree with the adverse comments above. This is a good product if managed properly unfortuneately our experience of the so called Tour Managers was abysmal.From day 1 hour 1 the tour manager had lost control and confidence in her went completely. She stated that she was a tour manager and would not give guidance only try to resolve a question IF asked. She had even less than school ability in French, had never been to Paris and did not know the layout of the Gare Du Nord. We had to advise her where the lifts were located. She did not know that we were crossing the Seine nor that the beautiful church on our right was Notre Damme as she had never seen it before.I could go on with an absolute travesty of total incompetance but their is not enough space on my computer.The passengers together managed our way through the tour with our combined expereirnce of travel and our reasonable knowledge of French.
When returning home at the Gare Du Nord to catch the Eurostar to London another so called tour manager pushed her way to the front of the queue stating that she and her group had priority boarding over the rest of us even though we were also Treyn passengers. When my husband complained to her she turned around and threatened both of us saying " I will sort you out later". This remark and her arogant attitude nearly brought on a riot from the other fare paying passengers who were also agrieved that they had paid their fare, probably more than a group booking and were feeling that both Treyn and Eurostar allowing this activity and poor behavior was disreputable to say the least.
Treyn are a poor stand in for the excellent experiences that we have had with Travelsphere and other travel companies. You have no doubt made up your mind by now as to what you are doing and just to help in the future we have made up our mind NEVER to travel with this company again .