We recently travelled on the Thello- it was a disgrace. The train needs updating, the carriages were filthy with blood on one of the "sterile" pillows. The toilets are disgusting with raw sewage for all to see. On the way out I had my handbag stolen and when reported to the staff on the train they were indifferent- filled out the necessary forms and carried on with their jobs. In the Police Station in Venice the police explained that thefts happen often and described in detail who was probably responsible- why if they know so much aren't they trying to catch the thieves? There are no warnings about thefts on the trains and the staff also failed to alert passengers about the risks. Reading some of the other posts it's time Thello listened to what their customers are saying. We will not be travelling on this train again and hope many others will also boycott this service.