On a recent fortnight's package holiday to Crete, we arrived in Chania from Manchester to find one suitcase of two missing - another passenger also lost one suitcase. Our experience was that filling in a PIR form at the arrival airport is essential but that it takes at least 3 days for missing luggage to catch up with you. The luggage handling company at the arrival airport is the only agency that can start any search for missing luggage - the handling agency at the departure airport, the airline, and our holiday company all denied any responsibility. Our holiday rep. was uninterested, unsympathetic and only when pushed hard was prepared to do more than make jokes about 'it being a good job that it wasn't my wife's case that had gone missing' or 'my case had gone on a holiday on its own'! The other passenger's case arrived after 3 days - mine got stuck in Athens en-route and eventually arrived after 5 days. At least this time the case, whilst it had been opened, searched and repacked, had not been ransacked - that only seems so happen around Christmas!
Anyone else got advice about lost luggage? If a package holiday company arranges holidays do they not sub-contract handling agents and airlines as part of the package?