I was patient. I called and asked for their official position on the matter. After talking with three customer service folks a supervisor told me the issue was being discussed at the highest level and a suitable resolution was being discussed. I was asked to allow them time to consider options and she would personally call me when they had a resolution.
That was last Friday. Today I did indeed receive a call from Kathy who was obviously not excited about breaking the news to me. Though professional and trying to appear sympathetic she explained that management at Princess had decided to flush passenger satisfaction and any appearance of commitment to their customers down the toilet. Sorta of a burial at sea it seems. (my words not hers).
Although the DW and I have paid in full for our voyage which was booked 7 months ago, they have made the decision not to provide one of the key amenities that was promised to us in an email sent following our booking.
Yes this issue has been discussed a great deal over the last few days on cruise forums but until this afternoon an official position which was taken by the senior management of the cruise line had not been officially released to my knowledge. Until now it was only circumstantial evidence that even fully paid customers who have paid full price for a suite would also have complimentary Internet taken away.
Eliminating an aneminity for future clients is one thing but doing so for those who have paid in full is pathetic. So is offering to waive cancellation fees to those upset with the decision when they have weeks of travel and other nonrefundable reservations in Asia after a 17 day voyage. No one on this cruise or others like it can cancel at this point of the planning without flushing several thousand $'s along with the companys commitment.
This is not a matter of the $'s we will now be required to pay in order to follow our small business and elderly family members condition while away from home but rather it's a matter of one companies disrespecting its passengers and never once offering so much as an apology.
If any one reading this believes they will not do it to any one of you! you are mistaken. This company is absolutely capable of it. If fact I now expect it from them as should you. It's been my experience that once a company becomes comfortable with putting the almighty $ above its customers for matters of service or commitment it is always just a matter if time before it spreads to cutting corners with their comfort and eventually their safety. I wish them no harm but anyone considering booking with them in the future should carefully consider alternatives.