I had been booked with Dreams Unlimited for months (like 2 years out) for a concierge room in the MAIN building of the Grand Floridian at WDW. They booked me in the "lesser" concierge "Sugar Loaf" without me knowing.
When I got to WDW they looked at me like I had two heads when I told them it was the wrong booking. They DID refund my money, but when I insisted to be moved to the main concierge, the basic message was "sucks to be you, ain't happening". I am so upset, and DU did even Apologize for this huge gaff. My vacatin was ruined and my faith in my fellow man is too, b/c they were sooooo rude.