I know not everyone's kids sleep in cribs, but need other requirements to be able to get to sleep. My son just happens to be comfortable in cribs (pack n plays and whatever most hotels have).
I was just wondering what was appropriate to request when a hotel says there are no cribs. I know they say something about cribs not being guaranteed, but still feel that should make some sort of effort to get a crib.
It's happened twice. The first time, I was not happy--we had requested a crib at arrival (around 4 PM). We followed up with a call around 6 PM before dinner. And then had to call around 8 PM for a crib. Shortly thereafter, I was informed that they didn't have cribs available. I wasn't happy because there were several chances to let us know that there were no cribs available and we weren't told until it was too late to do anything about it (it was a holiday and stores would have been closed). Ultimately, they called another affiliated property and got us a crib.
The second time, we arrived late and there was confusion by the hotel (we contacted them every 15 minutes and got different responses between 10 and 11:30). It wasn't until 11:30 that they could tell us that they might not have any cribs available. I requested they contact other affiliated properties (there are 10 in the general area). The person may or may not have called other properties (he repeated the same two or three properties every time I inquired). He also never mentioned contacting affiliated properties.
We got a mattress an hour later and my son fell asleep from exhaustion, but woke up early the next morning.
We got a crib the next day, but someone also mentioned not having enough cribs and that some were on order.
This time, it was not peak--the week after Labor Day weekend. The parking lot was empty (half of it was blocked off that day and there were still plenty of parking). Even if they didn't have cribs available, it should have relatively easy to borrow a crib from an affiliated property. Is that a reasonable request?
In retrospect, I realize I probably should do something differently, but the problem coulld still arise. In the future, I'm planning on calling ahead about cribs/see if I can check in over the phone (can i check in over the phone?).
Thanks for any responses