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UK law regarding hotel sickness

Motherwell, United...
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UK law regarding hotel sickness

Hi,

I'm booked to fly out in three weeks time to a hotel in Greece.

I won't say the hotels name but recent reviews are mentioning sickness.

What I was wondering is if anyone knows the law in the UK regarding this.

If I cancel that hotel for another, will I still lose my deposit ?

Is it even feasible to argue the point of reported sickness with the travel agent ?

Thanks guys.

Toronto, Canada
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for Family Travel, Honeymoons and Romance
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1. Re: UK law regarding hotel sickness

A quick read through the Terms and Conditions you agreed to when you accepted the travel arrangements will tell you exactly what you can and cannot do..........did you buy Trip Cancellation Insurance?.....if so, then once again, the T & C' s there will explain your options.........

Motherwell, United...
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2. Re: UK law regarding hotel sickness

Thanks for the reply.

I know that T&C's will have explanations of 'company policy' but I'm wanting to know the law in relation and how if applicable to go about it and word it with the agent.

T&C's are not law, they often attempt to hide behind themselves as if they were but I'm way to cynical to accept that because I signed my name to something I somehow waiver my lawful rights.

Melbourne, Australia
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3. Re: UK law regarding hotel sickness

>>>T&C's are not law<<<

But there's laws regarding contracts, which under the T&C you've agreed to.

If you're trying to use a review to get out of your contract, from a legal standpoint, unless you have evidence to substantiate the claims - made by an anonymous reviewer - it'll be dismissed as hearsay

And trying to show cause that this contract is unreasonable, I don't think you'll do it

Edited: 13 June 2014, 23:02
Motherwell, United...
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4. Re: UK law regarding hotel sickness

Yup, that's a reasonable look at it.

Guess I'm resigned to it, unless I just let the deposit go without trying to claw a fraction of it back.

I am actually still looking forward to the trip. Knowing that if I do end up being ill and have reasonable cause to

attribute blame as the hotel's then I do know I can argue my case post trip. There are even claims lawyers specialising in such cases for a cut. I've claimed back without need of a lawyer before on grounds of comfort.

Here's hoping it doesn't come to that though. The hotel in question does look great.

Thanks for replies.

Melbourne, Australia
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5. Re: UK law regarding hotel sickness

Personally, I wouldn't overthink it.

After nearly 30 years in the hotel industry, I can say first hand that it's rare that any prevalent conditions at a hotel, caused a serious illness. It's like hearing someone got food poisoning from airline food - which is near impossible unless it affects hundreds of people.

And in addition, keep in mind that there are a number of factors that may or may not be the case with any anonymous reviews - pre existing conditions, angry at something completely unrelated, even false reviews by a group of people.

Just take out travel insurance - not just for that reason but it's a wise idea anyways - and enjoy your trip.

Motherwell, United...
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6. Re: UK law regarding hotel sickness

Thank you.

My wife is berating me for being neurotic about the thing. she works as a nurse a manager and says it's out with the hotel's control if someone introduces infection. Nora virus in particular will just run its course.

Thanks for your replies, I've decided to stop being such an a**hat and just enjoy it with worrying about the 'what ifs'.

Cheers.

Melbourne, Australia
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7. Re: UK law regarding hotel sickness

Don't be so hard on yourself. Some 'what ifs' can be a great topic for dinner conversation - provided they have boundaries. And those 'boundaries' is to also include, the reality of knowing very well, the likelihood of something happening to you is about the same as Australia winning the World Cup.

Have a great time for your future travels.

Edited: 15 June 2014, 12:36
truro
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8. Re: UK law regarding hotel sickness

The reps in the hotel will keep a close eye on sickness.

People report sickness on Trip advisor reviews when often they fail to mention that most days they drank alcohol all day,sitting in the sun and instead blame the hotel's food.

Virus's and Bugs can go around hotels on occassion just as they go around a school,work place etc...

Last year for a fortnight before we went to our hotel,reviews were dreadful with reports of sickness.

TC stated on numerous telephone calls that they do not listen to trip advisor reviews and illness is only an issue if the rep has reported it.

When we went(dreading the holiday by then) we found the hotel fab and no signs of any illness by us or other guests.

We had such a great time we are returning to the hotel in 2 days time.

Take the reviews with a pinch of salt.

Take some anti bacterial hand gel,which we always take anyway

Enjoy your holiday :)

9. Re: UK law regarding hotel sickness

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