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SSG Free week?

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uk
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495 posts
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SSG Free week?

We are visiting SWH and it will put our paid stays at 70 nights.

I know that this qualifies us for a free week but how does this work?

Will they write to us or should we arrange something whilst we are there?

I assume it entitles you to a basic level room but can we pay a difference to upgrade too?

Any help would be great.

Ocala, Florida
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for Ocho Rios, Negril, Montego Bay
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30 reviews
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1. Re: SSG Free week?

You will receive a certificate at the SSG dinner. They said we would receive something in the mail --- we did not. I called and they emailed it to me. It is good for 1 year from when you receive it . It will be for whatever category you stayed the majority of the time and yes, you can pay extra to upgrade. We just used ours in February at SRC!!! Congratulations!!!

uk
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495 posts
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2. Re: SSG Free week?

thanks for the quick reply....needs to be used within the year or booked within the year?

Edited: 11 May 2013, 09:28
Ocala, Florida
Destination Expert
for Ocho Rios, Negril, Montego Bay
Level Contributor
2,195 posts
30 reviews
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3. Re: SSG Free week?

Within the year you receive the email certificate . You need to actually use it within the year.

Edited: 11 May 2013, 09:32
Ocala, Florida
Destination Expert
for Ocho Rios, Negril, Montego Bay
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2,195 posts
30 reviews
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4. Re: SSG Free week?

We put off calling for it about 2 months and it was good for 1 year from then.

Ontario Canada
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for White House
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8,492 posts
46 reviews
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5. Re: SSG Free week?

rachieUK...when you arrive at the resort, let the Soon Come Back desk know that you should be receiving your free week certificate during your stay so they can be sure you are awarded it at the Returnee's dinner. Congratulations on your milestone!

Minnesota
Destination Expert
for White House, Negril
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12,995 posts
166 reviews
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6. Re: SSG Free week?

Rachie, those free weeks are great, congrats. We did ours at SGSL. We'll have our second one coming next April. As TP mentioned, make sure to let the SCB desk know you are at that level. There has been a couple of times when certain milestones for us have been missed at the RGD for us.

United States
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23 posts
220 reviews
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7. Re: SSG Free week?

We are using our free week at the end of the month. As you were told by other posters, make sure they know when you arrive so you can receive your certificate at the Sandals Select Dinner. Antigua completely missed ours! They rushed to put everything together just before we left. They take a look at the room mostly book by you and then make offers. I was told by the reservationist that Whitehouse is the best for concierge level. Each resort has different levels. For example, ST Lucia concierge room level offered had a fake balcony- we like to sit out.

The process was simply-some phone calls and emails.

Haverhill...
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3,871 posts
49 reviews
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8. Re: SSG Free week?

Depending on which resort you want to use the free week at can make a difference in terms of where you qualify. For instance if you qualify for a concierge room, if resort A has 3 concierge categories vs. Resort B has 6 concierge categories, it can make a difference which specific level you can receive as free based on the price of each category. It's kind of confusing. You can always call (or have your travel agent call) the SSG department and ask which category you qualify for at whichever resort(s) you are interested.

If you choose to upgrade, you just pay the difference between the price of the room you qualified for and the price of the room you wish to upgrade to. You can also add on additional nights. We did both these things when we took our free week at SGSL. We upgraded and added on 3 nights.

uk
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495 posts
40 reviews
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9. Re: SSG Free week?

That's great. Thanks so much for all your help...Most of our stays have been at Beaches T&C and Negril and we have upgraded quite a few times. Our kids are only 7 nights off of 70 nights too. Not sure how that one is going to work though, whether they are entitled to any free stays or if it's just us adults?

Ontario Canada
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for White House
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10. Re: SSG Free week?

The free week is only applicable for two adults, one being the SSG member.