I usually don't bother to write any review, but I really do have some bad experience in this hotel and would like to share...
i decided to organize my wedding at Katathani after seeign so many good comments, however, mine turned out far from any other good comments....
Start from beginning, I have to change three times the wedding staff from the hotel....
I paid my deposit in Oct/Nov, after that, I couldn't find the wedding staff herselves (which before the deposit she is quit proactive), after calling and emailling, finally found out she was in holiday and then later she quit in december to study....
so they send me another girl to follow up, despite the fact that I have to repeat every details again, she is quite efficient. but later she found out that my chosen venue couldnt fit all my guests ( she knows how many guests I will have from day 1 and suggested the venue), and may have to change to another "been vacant for a long time and not a favorite choice for many" venue.
upset and disappointing, i asked for help at tripadvisor, and a nice lady who had a Katathani wedding before said I should ask for Ms. Satinee as my wedding planner. so i give it a try, and Ms. Satinne is nice and experienced, much more orgainze and made me feel a bit better. However, I have to repeat the third time about the whole wedding is very displeasing
To make thing worst, when we and our guests start to reserve the rooms, nightmare started!
The staff inform our guests a different terms and condition such as cancellation policies and room rate, which we original agreed upon. They also send me a different set of cancellation policy about the wedding ceremony. After negiotation, they honored back what we agreed before, but having to discuss and negiotate again and again is very tiring and I found the hotel is very tricky and unprofessional. It also made me start doubting about the credibility of the hotel.
about the wedding-
the tent decoration is a bit different from the one they send me before (which is of course worst than the photo they send me), when complaint about it, they simply said that is because of the weather situation.
Celebrant - Mr. William
The celebrant is at least 25mins late for the event!!!! it is totally unacceptable!! and we have instructed him not to wear white if it is possible (at least different color shirt). But He showed up in total white and late. That delay our whole event and he didn't even apologize!
Food and drinks
food and drinks are very good, we have very good feedback from our guests. Mr. Bond were attentive and nice.
Mr. Nho is very professional and with big smile and friendly. the pictures were delivered on time right before we left.
hotel room booking - terrible!!
according to my guest, they send a request and didn't get a reply after a week. and the staff also quote a higher room rate to my guests which was not what we agreed before.
Overall hotel service
I think Katathani is a nice resort with a perfect beach location, however, the overall service I've encounter is far from satisfying. I've use their buy 3 get 1 free promotion to book The shore for 4 nights, and 1 more night at Katathani, we checked in on 26, and we are moving to The shore on 27th, knowing it is from the same group, i expected the hotel will do a minimum effort to have a late check out at Katathani / early check in at the Shore. But instead, I received in total three phone calls (within 20 mins, and the second and third is 1 minute apart!!!) asking me to leave my room at noon on time, which actually by the second phone call, we were just waiting in the room for their porter to help us on the luggage. I found the way their staff ask is really rude and very inconsiderate (maybe because of the language barrier)! We were actually at the lobby at 12 15. which is 15 mins late partially because we have to wait for the laundry staff and porter!
Knowing what had happened, the front desk assistant manager offering me lunch while waiting, I told her that i only need my room and really have no time to eat, she said I can keep the lunch for later use (I later found out that the coupon is only good for the date and asked if they can deducted as a discount in the hotel bill which the hotel did deduct 1500Baht on the bill at last)
Informed by the staff that the hotel is fully booked and we have to wait for two hours until we can check in to another one; I was waited in my parents room. then I went to the Shore at 2pm to check in and were informed by the staff that my room is not yet available and have to wait until 3pm!!!
I was so upset with that and cried since they couldn't located my luggage and also i found it so annoying that I have to always checking and pushing them to make things right (I know i'm overracted, but planning a wedding overseas is stressful :P) the shore staff said they will offer me dinner as compensation, but again it never happened, on checking out, I called Miss Sabrina from the Shore about this and she denied that the staffs agreed to offer me anything but just the lunch ( which the lunch is offered by Katathani staff already). Therefore, The shore actually didn't do anything to compensate my waiting on delaying the check in time!
I later also learn that one of my friends booked a Deluxe room and when she checked in, the staff said all the deluxe room are full, instead of upgrading the guest which most hotel will do given the situation, Katathani's staff request her to downgrade her room to superior (which the room rate is 500Baht cheaper). This is totally unacceptable.
other small problems like we have to usually wait for 15 mins for a buggy to take us to the main lobby from the Shore is also annoying.
Despite the overall beautiful ceremony and relatively smooth wedding rundown on my wedding date, the nice and quite deco at the Shore. I found the whole experience with Katathani and The shore is upsetting and very disappointing! We chose Katathani hotel because of the well known hospitality and the expertise in wedding (staff told me they have one wedding every three days). however, I ended up with a inattentive, rude and totally "I don't care attitude since we are fully booked" (they do have a lot of russians tours and the staffs told me they usually pay higher rate) service.
so if you are looking for personal service, look for somewhere else! of course the location is nice and convenience, but it certainly dont worth the price.