I don't know why people complain they did not know about the need to bring thier Marrige Certificate to prove that it is thier anniversary. The reviewer actually said they booked through the Excellence website and the information was not provided.
I looked this morning for less than a minute and I have copied what I found below:
Honeymoon or Anniversary Package
Basket of fresh fruits in room upon arrival
A bottle of sparkling wine
One special romantic dinner
Rose Petals in the room upon arrival
Special turn down service
Champagne breakfast in bed (once per stay; reservation must be made in advance with concierge)
15% discount on all Spa treatments
Note: The Honeymoon or Anniversary Package is complimentary with a stay at Excellence Resorts. Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in.
Why is it people always want to blame someone for thier own mistake.