We have arrived! After many many months of great anticipation and constantly stalking the TA threads about this great resort, we arrived last night after our 4 night wedding g cruise with over 70 family and friends seriously needing some quiet relaxing time together. I did not plan on doing a live from, but we felt it would be useful to everyone else reading to know how OUR experience has been thus far. Quick background on us for reference... we are very experienced cruise fanatics, and this is our first high end all inclusive resort visit.
Arrival at the airport was.... awful. Our 2 hr flight from Miami was delayed, our landing was delayed, and once off the plane it took nearly an hour and a half to get through customs and security....but we kept calm and pushed on talking about how great everything would soon be amazing and eventually made it out the airport...3 hours later than planned.
We booked a private transfer through lomas travel, and despite our delays they were absolutely on point. A rep was waiting with a sign with my name on it, and in minutes we were in an air conditioned private escalade on our way to epm. (By the way, weather has been rough...cloudy and rainy since we've been here)
Arrival was nice, security gates make you feel safe, everything was very professional. Cool towels and champagne as we walked into the lobby. Our room request for 7b could not be honored, but no big deal we are in 8 roof top Terrance...very happy with the room. I was slightly disappointed however that the room was very hot (no big deal just run the ac for a while and its fine) we had champagne in a bucket and fruit on our table, but it was not iced down at all, no one likes warm champagne. (Maybe I was wrong to expect the champagne to be on ice, but we are easy going and its not a deal breaker)
After so much delays at the airport, we were very hungry and went straight to dinner at spice. A short 10 min wait with drinks in our hands and we had a table for two. Sushi and hot sake, grouper for me, tempura for the wife.... delicious. My beer was refilled without asking and I'm loving it. We ordered dessert (just ice cream) and after waiting for about 30 min... we felt very ignored. Seemed like our service dropped rapidly, drink refills never came, dessert never came. The bar is around the corner so we left to grab drinks and walk around the resort some.
Back to our room and the turn down was nice, but still no ice. I called to ask where the machine is after walking around aimlessly for a while was told I would have ice brought to me soon, but the machine is on floor 1 for future reference. Waited 20 min, still no ice so I got my own... not a big deal to me I just really wanted o make a drink. I got a call from front desk to confirm I had the ice delivered, but sadly I didn't have a knock on the door yet...I told her it was not a big deal because I already got it myself and it was really not a big deal at all. After I made my drinks the ice arrived so now I had plenty :)
Ordered late night room sevice and that took atleast an hour, and the food was seriously disappointing.
So far everything today has been great... breakfast at toscana and now beers delivered on our terrace with limes. Weather cloudy and super humid, but service and food has been outstanding today! Beer in my hand that needs some attention to off I go to enjoy it all. We are very easy going people so none of the minor huccups have upset us at all, but we wanted to share an honest description of our experience so far. The resort is beautiful and can't wait for what's in store! Cheers!