I've just read a review for EPM and a poster is upset that s/he had to wait 40-45 mins for their drink order as there was only one server around the main pool. Doesn't anyone else just go to the bar? We do. We always use the smoothie bar ( maybe not this year as apparently no booze there now) and also cafe Kafe as we go for swim ups, building 5 facing the spa and that's a walk/swim away. Surely it's not too much trouble going to the bar yourself?
I mean if you're happy to wait, great. But if you are truly parched and feel a bit sorry for the guy running around that many people around the pool then go say hola to the bar staff at the bar.
Yes we've paid a lot of money to be there, but not to be waited on hand and foot. That would be so much more expensive surely? If you want butler service, go somewhere which exclusively advertises it.