So we set off yesterday to gatwick, had a very relaxing time in one of the private lounges and boarded the flight with Thomas Cook.
We had paid for an upgrade and felt for the money we had paid for the product and service fell short of what we expected. Firstly the upgrade we had paid for was for premium service - it turned out this was not a premium service as we expected and we had paid ALOT of money for a slightly different seat, with other charters when upgrading to premium you get a different service, complementary drinks, upgraded food and entertainment system - none of this was different, which we were very annoyed about after having extensive chat with the travel agent about this,
Anywho the flight was good although long and with quick procession through customs we were quickly on our way to EPM :)
When we arrived we were greeted by a wonderful man with cold towels and champagne and took us to check in.
We had booked into excellence club and the staff on reception could not see this on their booking (feeling very let down by the travel agent we had to argue that we had booking excellence club) with no fuss the staff took us to excellence check in where the staff there were amazing. Having to ring various people they agreed that we were ok to check in. As they didn't have us booked in to excellence club ocean view we were upgraded to swim out but had to wait 3 hours to get in the room. The staff gave us the allocated room in block 1 to freshen up and go for food - the ultimate professionals in amazing service :) as you can imagine after an 11 hour flight we were pretty tired by this point so decided to crash.
Today has been wonderful, short shower over breakfast and the rest if the day has been glorious. Breakfast at Toscana was lovely - freshly made omelettes are fab :) spent the rest of the day in front of our swim up, room service lunch and a quick duck into excellence lounge.
Now relaxing before we head off to the flavour market, loving being back it's fabulous - minus the hiccups :) any questions please ask :)