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Headed to EPM August 13th need answers :)

Atlanta
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3 posts
9 reviews
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Headed to EPM August 13th need answers :)

How can I get a list of activities before we get there ie; theme nights? How do we request a certain bldg before arrival. Any other info for first timers is appreciated, thanks!!

Chester, United...
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60,125 posts
67 reviews
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1. Re: Headed to EPM August 13th need answers :)

Hi

See link below for list of activities

excellence-resorts.com/caribbean-and-mexico-…

e_mail for building requests is

playamujeres@excellence-resorts.com

My main tips are if anything is not quite right or if you need anything mention in to the concierge staff right away as they want all guests to have a perfect trip

Try to take a little time out to do some planning to make sure you do not miss anything that is on offer you would like to do / see - study the nightly newsletter

Try and vary where we have the three main meals of the day as there are so many choices

Do not be frightened to ask for something to be made less or more spicy

Talk with the staff and try to have a laugh with some of them

Try and avoid a restaurant that has been closed the previous evening as it may have a wait time

Most important of all have fun

Atlanta
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3 posts
9 reviews
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2. Re: Headed to EPM August 13th need answers :)

Thanks so much flipflop_man for the great tips emailing now and checking the link!!

Texas
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111 posts
1 review
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3. Re: Headed to EPM August 13th need answers :)

Sorry if this is a repeated link, but I saw it on Excellence's twitter account & wanted to share. https://m.youtube.com/watch?v=Vcf8QWaOYmU

Chester, United...
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60,125 posts
67 reviews
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4. Re: Headed to EPM August 13th need answers :)

Great video with some nice shots of the beach

Vienna, Virginia
9 posts
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5. Re: Headed to EPM August 13th need answers :)

Great tips! Heading to EPM August 17th for our 10-year anniversary and trying to soak up all the info. Have a great time cookeme!

Chester, United...
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60,125 posts
67 reviews
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6. Re: Headed to EPM August 13th need answers :)

TB

Make sure you check out their anniversary package

excellence-resorts.com/weddings-romance/hone…

Chicago, Illinois
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487 posts
13 reviews
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7. Re: Headed to EPM August 13th need answers :)

Great video, and craft service was the best ever!!!

Atlanta
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3 posts
9 reviews
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8. Re: Headed to EPM August 13th need answers :)

Thanks everyone for the information!!

Tampa, Florida...
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142 posts
8 reviews
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9. Re: Headed to EPM August 13th need answers :)

I sent an email on Monday (early am) to Playamujeres@excellence-resorts.com with a building request and have not heard back yet.

I'm probably worrying for no reason....but how long before I should expect a response from either Vilma or anyone in the concierge staff?

I thought I received an response quicker the last time we visited EPM.

Chester, United...
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60,125 posts
67 reviews
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10. Re: Headed to EPM August 13th need answers :)

Kim

The response time very much depends on how busy they are and I would not worry too much at all at this stage

They do get loads of e_mails each day and as well as answering e_mails the likes of Vilma has to deal with guests staying at the property and by the sounds of it they are pretty full just now

When are you due to arrive?