I sent an email a few weeks ago to the Shenandoah national park people asking about a road access.
The lady who emailed me replied within an hour or so.
She answered my questions & then said she would mail me a package of maps & brochures etc.
Being we are from Australia, I took it with a grain of salt & thought they would not show up once they realised where we were.
Well we got the package and it was full of decent maps and good general information on the park. Its really nice to get something you can hold in your hand.
With so many places cutting services, it is nice to occasionally be surprised by excellent service when it occurs. Thankyou to whoever the lady was.