I hope someone can help me!! i have made a reservation with the Ku thru their website and with thier posted cancellation ploicy it says a 30 day notice in winter and 21 day in summer. Except winter festival time which is 12/22/07 thru 01/03/08. (not when I am staying) Well, of course I had to cancel which I did 11/06/07 They are telling e=me according to their policy it is a 45 day notice and I will be charged a one nights stay plus 50.00. Well, again no where on the website when you actually make the reservation does it state this and I can not get it resolved to get my full refund. Anyone have this experience and what did you do to get it resolved? Any help will be much appreciated!!!