When we arrived-They did not have our reserved 12 passenger van or even a mini van available.
I had called directly a week before to confirm our reservation.
Manager was rude and unapologetic . 1 1/2 hours later after traveling all day and with a toddler and 4 other children we ended up having to rent 2 cars from another company costing us $850 for the week. Will never use Avis again-Really bad 1st impressions. Rest of the stay went well except our rental house was broken into while at Dinner. Security system was ripped out, window broke and safe stolen. Do not take or leave valuables behind.