I am getting confused by tripadvisor's "ratings". Now you all probably know by now that I really like the new Newstead and have gone down there a few times as my parents are owners of one of the suites. So I like to see how it gets reviewed from time to time, knowing I will be staying there once or twice a year. So a few very nice new reviews got added, and the hotel somehow dropped from like the 7th rated hotel in Bermuda to the 17th rated. How does this happen? It seems somewhat disengenuous, especially when something like Ariel Sands is STILL ranked (16th at that) and has been closed for 18 months? NBH definitely had some bad reviews in the beginning when the resort was not complete and I think definitely opened too early to guests. But the last 8 reviews (and 11 out of a total of 15) have been the maximum 5 "circles". The average seems to be a 4.2, and yet hotels "ranked" above it have averages in the 3.5 range like Wharf Executive, Grotto Bay, Surf Side and Willowbank. I just find it all confusing.