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Problems with Dutch Antilles Express Airlines DAE.

Ottawa, Illinois
3 posts
1 review
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Problems with Dutch Antilles Express Airlines DAE.

We just returned from the ABC's last week. The trip was great and the diving was some of the best we have ever done. The only problems that we encountered was with Dutch Antilles Express Airlines DAE. I just thought that I would inform the board of the problems that we encountered in hopes of preventing others from suffering the same as us.

We went to all three island over a ten day trip. We had flights with DAE going between the islands and back again to Aruba on the last day. Our first flight with DAE was at 8AM from Aruba to Curacao. The gates were changes twice and we would had sat there all day if a fellow passenger had not told us they had changed it. We finally got off the ground at 4PM.

The 15 minute flight to Bonaire from Curacao was the same with a 10 hour delay. No one had any info on when or if the flight would go till the last minute. On board the plane, seats had been double and triple booked. Talking to some of the other 12 passengers, some had been bumped from the day before.

When we arrived at the resort 10 hours to late to dive just the mention of DAE explained it all to them. We were not the first. We were told that they are known for this and that it has gotten worse over the last few months.

We were so concerned that we bought an extra set of tickets on a different airline on the way back just in case. DAE was late taking off on the trip back but only by an hour so we took them. They rushed us off the plane in Curacao to go thru customs and them right back on to the same plane. We arrived in Aruba 30 minutes later but our luggage was not to be found. DAE was no help at all in recovering the luggage and dive gear that they had lost. A worker at luggage claims for the airport tracked it down for us. Even she commented on how bad DAE has gotten. She had the luggage that was still in Curacao flown on another flight to Aruba for us in time for our flight back to the states.

This is just the highlights. I could go on and on. But after talking to others Insel Air is the one that most recommended.

Hope this helps others

Merlin

Gulf Coast
Level Contributor
4 posts
104 reviews
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1. Re: Problems with Dutch Antilles Express Airlines DAE.

HORRIBLE customer service. Used DAE for inter-island flights between Curacao, Bonaire and Aruba. First flight delayed (without reason or comment from employees) over 1.5 hours--constant gate changes and no communication from employees. Second flight had NO air con working; passengers smothered by 85F temps on board. Oh, and the bags never got off the plane where we did. Employees totally disinterested in how or when our bags would return to us. We had to search them down ourselves. The girl manning the desk was actively doing NOTHING, and she couldn't have cared less. At the very least, she could have contacted the 30 of us whose bags were sitting in baggage claim, but she did not see reason in this suggestion. It's no wonder they're working on their website, as DAE doesn't want to acknowledge complaints. The owners/operators need to find and hire qualified employees---unless it's the owners/operators who are NOT qualified to run an airline.

Edited: 11 August 2013, 02:31
Rotterdam, The...
Level Contributor
201 posts
174 reviews
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2. Re: Problems with Dutch Antilles Express Airlines DAE.

Thanks for sharing! Always good to hear from others when you're looking for a similar trip

Marietta, Georgia
Destination Expert
for Beach Vacations, Bonaire
Level Contributor
4,155 posts
53 reviews
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3. Re: Problems with Dutch Antilles Express Airlines DAE.

americagirl22, please note that the posts in this thread are rather old. DAE went out of business last year, so you will not have to worry about getting poor service from DAE now.

4. Re: Problems with Dutch Antilles Express Airlines DAE.

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