We've just booked our holiday with key2holidays who I'd never heard of till I Googled. I checked on here beforehand but there wasn't much written about them. I dealt with a lovely, friendly lady called Leni who kept me informed of how it was progressing as it was a tailor made holiday. She was very knowledgable having been to Cuba many times and was keen to give me any advice I needed, or may need in the future. I had tried Thomson's first but they couldn't do the flights so was really pleased when Key2holidays were able to come up with the package I wanted at a good price - 4 nights at the Parque Central (B&B) then 10 nights at Sandals Royal Hicacos (AI) with Virgin flights and private transfers. I certainly recommend you give them a try.