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Has anyone travelled with The Holiday Place?

York, UK
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123 posts
9 reviews
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Has anyone travelled with The Holiday Place?

My fiance and i booked our honeymoon recently with the Holiday Place staying at the Parque Central in Havana and then the Paradisus Rio de Oro in Guardalavaca. We had done lots of research and had many quotes and were thrilled at getting what seems like a a great price for the trip of our dreams.

The next day I got a call at work from the Holiday Place asking for £1000 to secure our Virgin flights as they were on special offer and would need to be paid upfront. I explained that we had already paid £300 deposit but was told if we didn't cover the entire cost of the flights now, we would have to pay an extra £90 per person. My fiance paid the £1000 from our wedding budget and we didn't worry too much about it.

Now that a bit of time has passed and having had to call the company to request a receipt for the £1000 I have started to think that we made have made a huge mistake booking with The Holiday Place and that there may be problems ahead.

Has anyone had experience of this company? I really hope I am just being overly anxious and suspicious.

London, United...
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644 posts
3 reviews
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11. Re: Has anyone travelled with The Holiday Place?

travelled with them several times including during hurricane ike they moved our whole holiday around upgraded us and refunded some money so i would not have any hessitations booking with them again judging the way they sorted everything out during a difficult time.

ScotlandUK
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1 post
26 reviews
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12. Re: Has anyone travelled with The Holiday Place?

I have booked a few times with the holiday place, unfortunately our recent holiday to cuba did not go to plan with the flight from gatwick on the 7th sept, eventually got there 2days late, customer services have informed us they will inform us within 28 days in accordance with atol regulations if we have a claim. Beware of long delays most fellow passengers cancelled. Shame if you are booking something special.

Edited: 03 October 2011, 22:35
Kent
1 post
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13. Re: Has anyone travelled with The Holiday Place?

We have used The Holiday Place to to to Egypt on a Nile cruise and from the cruise we were picked up a private mini bus and escorted to our hotel at Makadi Bay we found them to be 1st class everything was like clockwork i cant fault them in anyway i am sure you will be happy with there service i will be using them again next year.

York, UK
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123 posts
9 reviews
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14. Re: Has anyone travelled with The Holiday Place?

Just a quick update. Our honeymoon was perfect! The holiday place were wonderful and really took care of us. I would most definitely book them again!!

Newton Aycliffe...
Destination Expert
for Cuba, Rafael Freyre, Guardalavaca, Holguin
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98,943 posts
57 reviews
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15. Re: Has anyone travelled with The Holiday Place?

Baroo:

Pleased to hear it. Glad that you had a great time.

Walton on Thames
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8 posts
4 reviews
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16. Re: Has anyone travelled with The Holiday Place?

They were very good, only thing I found not good was the flight. It was with cuba's own airline. By the time we'd left home to the time we'd got to the hotel was about 20 hours later. We had 10 hour flight to holguin, then hour or so flight to Havana then coach to varadero for 2 1/2 hours. Not enough food or drink to cover that amount of travelling hence by the time we got to hotel, we were very irritable. Apart from that, it was one of the best holidays I'd ever had x

Newton Aycliffe...
Destination Expert
for Cuba, Rafael Freyre, Guardalavaca, Holguin
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98,943 posts
57 reviews
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17. Re: Has anyone travelled with The Holiday Place?

lozzer64:

When did you travel? Cubana no longer fly from Gatwick to Havana.

Walton on Thames
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8 posts
4 reviews
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18. Re: Has anyone travelled with The Holiday Place?

November 2010 we flew from gatwick. I would now fly to varadero direct even if it cost me an extra £50 £100 x

Newton Aycliffe...
Destination Expert
for Cuba, Rafael Freyre, Guardalavaca, Holguin
Level Contributor
98,943 posts
57 reviews
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19. Re: Has anyone travelled with The Holiday Place?

lozzer64:

They stopped operating out of the UK in April this year so you wouldn't be able to fly with them now.

Virgin Atlantic fly twice a week from Gatwick to Havana and I believe from next year they be flying three times per week.

Walton on Thames
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8 posts
4 reviews
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20. Re: Has anyone travelled with The Holiday Place?

I've just booked another holiday to Cuba in just over a weeks time with The Holiday Place. Good price for 2 weeks and same hotel, flying with Virgin Atlantic this time so hopefully will be a better flight.