I saw this post on the FB Varadero hotel contact group:
" My boyfriend and I were scheduled to go to Varadero on Thurs. Sep 21st at 5:10p.m. and stay at the Royalton Hicacos. I received a voicemail tonight (Sep 20) at 5:30p.m. from Sunwing saying the hotel was not yet ready to receive us yet. They offered to send us to another resort or cancel with a full refund. We chose a refund because we have been moved around already and figured it just wasn't meant to be.. However, at 8:30p.m. tonight I received an email reply from the hotel directly stating: "Thank you so much for contact us, I would like to inform you that the hotel remains open. Water, lights, AC, bar service, entertaining is back to normal. Regarding restaurants, we have one a la carte open for breakfast, lunch and dinner. Room service & snack place 24 hours available. Do not hesitate us anytime during your stay." Our interpretation is that even though the resort appears safe and operational with clean beaches/pools etc. Sunwing may have determined the resort may not be "up to par" and wanting to avoid complaints, the standards may be different as well. We know the Cubans are working so hard to restore and repair, we honour and appreciate them and pray for their continued strength through their rebuilding process. Bummed we are missing out this time, we will be back soon! "
I had seen that just after I had seen their most recent update video showing off their pool area and lobby bar but didn't show off any of the other areas people had requested like pool bar and other things. So according to the statement above they have 1 functioning a la carte restaurant in total. So I contacted the hotel via Facebook and got a response quickly. First they said they had given all of the information I need to my travel company. So I showed them the post, game the my reason for concern, and asked again if all of their restaurants / bars are currently open and again I got another run around response asking me to contact sunwing, see what they're saying, and then report that back to them; meanwhile they'll pass on my question to the commercial department and that they'll be sure to post recent photos of of all of their hotel. Why are they hiding from a simple yes or no question?