AVIS should be avoided at all costs at Hato airport. They are a joke and will waste your time!
We arrived on 12/26 and walked to the counter to pick up our car. I am preferred, but they obviously didn't have that program at this location. There were a total of 4 people in line before me for a single agent (btw - all of the other agency's had two agents and no line)- no big deal right? Wrong! An HOUR later I get my keys to the car. This agent was so freaking slow it blew all of our minds!!
We then walk to the lot to get our car and what to we see? The 4 people in front of us plus one other still waiting for their car!! I blew a gasket and walked to the lot with another lady (who spoke the language) determined to get our car and go! We convince the inept agent that maybe she aught to check out more than one person at a time. She would walk about a 100 yards from her stand to the lot and back for each rental. And then they would blah-blah about non-event items like where to put your key in the car. Really?!? 30 minutes later we got our car. so 90 minutes in total with these idiots at AVIS.
I rent from AVIS a lot and I am moving to Hertz for my business needs.