Our trip was a mixed bag. The location, room, and food were outstanding as well as some of the service. The resort has some unacceptable issues which seem to our group to be easily addressed but they have yet to do so. For example: At various bars they ran out of certain liquor brands on a regular basis. They also ran out of limes a full day for drinks. Restaurants ran out of foods (the Bluewater Grill ran out of hamburger buns and nacho chips one day, and on other days ran out of chicken, cheese for nachos, and again chips). Was the resort out of these things or was it a staff issue?
Most of the staff was friendly but there were some downright miserable people working there. We tried to greet everyone with a smile and it worked sometimes but some staff could be more pleasant to the guests. Also, you could order a drink with dinner and not get it for 15 minutes (not an isolated incident). Some of the staff would be standing and speaking to each other and ignore guests waiting patiently for service.
The restaurant no reservation system doesn't work too well. People were standing in line anywhere from 1hr before dinner up until some of the restaurants (especially Himitsu) opened. Not the most optimal way to spend precious vacation time, and some guests got into arguments (which were fun to watch).
The rooms of all our group had electronic thermostats and the rooms were kept at great temperatures. The mattresses were the best hotel mattresses I've slept on. Water temp in the showers was adequate for a hot shower but its not going to burn your skin by any means. All of our rooms had nice comforters and light blankets which we could put on if we chose. Our rooms were cleaned daily and the fridge stocked.
We spoke with many of the guests who echoed the same issues that we experienced.
Don't be afraid to go to this resort. As you can see, the problems are fixable and it seems like the management is trying. I just don't understand why these issues still exist. When they get up to speed this can be a 4 star. It just isn't yet and I don't like it that Apple Vacations rated it as a 5 golden apple wen it more like a 3 apple at this time.