Upon arrival at the airport the flight was On Time. By the time we reached the gate, our flight was cancelled due to mechanical problems. The US Air employee told us there was no way she could get us to Punta Cana that day - she suggested we go back home and come back tomorrow. We were polite but forceful that going back home after getting the kids up and out was not an option. So, after about 20 minutes of computer checking she came up with a flight to Miami on Continental, a night stay in Miami and a flight out on American Airlines to Punta Cana the next day, arriving about 24 hours later than intended.
We said OK to that, got our bags back from US Air, went to the Continental building, re-checked everything in through security and flew to Miami.
Upon arrival in Miami they told us that American Airlines reneged on the agreement to fly us the next day to Punta Cana and we would have to fly out in one hour to Charlotte, NC and stay there overnight and fly to Punta Cana the next afternoon.
Again we were polite but forceful that it was not acceptable to lose a whole day at the resort and we would really like to get there that evening. It was now mid-afternoon in Miami.
Someone at US Air in Miami suggested flying into Santo Domingo, the capital of Dominican Republic, and driving down to Punta Cana - "an hour or two drive." I said I was not comfortable driving myself so they arranged ground transportation.
We arrived in Santo Domingo around 9 PM, met the driver after some dificulty finding him, and he informed us the drive was 4 hours. Left with no other choice we drove with him in his van and arrived at the Majestic Elegance around 12:30 AM on Wednesday. The drive was long and treacherous with pot holes, speed bumps and men carrying rifles in the gas station as I used the bathroom.
US Air gave us the following:
1. $60 voucher for meal in Miami
2. Ground transportation from Santo Domingo to Punta Cana (I tipped the driver $50 I was so grateful he got us there in one piece)
3. Upgrade to First Class on the flight home
All in all we arrived at the resort about 10 hours later than expected. We did not have trip insurance.
Do you think we have been compensated enough by US Air or should we pursue it further for additional compensation?