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Best way to get room upgrade

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Jackson, Tennessee
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36 posts
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Best way to get room upgrade

I've read that if you email the resort and ask for an upgrade, you may or may not get it. Is that right?

Rochester, NY
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452 posts
15 reviews
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1. Re: Best way to get room upgrade

That's correct. It depends on availability. I do know that Secrets resort tends to give preference for upgrades to returning guests (one reason I'm looking forward to going back someday).....and other resorts probably do the same. So if you are a returning guest anywhere, make sure to mention it to your TA and the hotel when you arrive.